State Farm® Insurance Agent Emaly Riojas

"Si pudiera poner 0 estrellas lo haría, Tenía esta aseguranza con esta oficina desde Julio 2021, todo bien hasta Junio 2025, salí de vacaciones con mi familia y tuvimos un accidente (que no fue nuestra culpa), se hizo reporte y después de dos dias del reporte el seguro determinó perdida total, pagaron lo justo, pero para poner en contexto, mi bill empezaba junio 7, el accidente fue junio 12. Se cancelo la póliza apartar de Junio 13. En todos estos años sin ningun accidente yo me hacía cargo de cambios en la póliza, pagar el bill, si se me pasaba pagar a mi siempre me hablaban para decirme que tenia adeudo. AH!! Pero después del accidente yo no podía preguntar, no podían darme información. Tratan super mal en esta agencia después de un choque. Y aún sigo peleando qué me regresen el dinero extra porque la aseguranza solo cubrió 7 dias de la póliza completa... Y además desde Julio 9 se cancelo toda la póliza, y me cambie porque déjenme decirle que cobran DEMACIADO para asegurar autos. Compramos otro auto y nos querían cobrar mas de $300 por asegurar dos autos. Aún así, la agencia de esta aseguranza me sigue hablando para cobrarme la póliza completa del mes de Julio del auto chocado y hoy recibí un bill de la "renovación" de póliza de un auto del año 96 que me quieren cobrar mas de $60.... ESTA AGENCIA ROBA... Actualización Agosto 06, 2025 Estuve hablando con la "Manager" La Sra. Raquel, la cuál ella varias veces se ha identificado como la madre de Emaly; hablamos por casi una hora, porque estoy tratando de conseguir mi reembolso de los dias qué esta agencia ya no cubrió el auto chocado. Mi Póliza para este auto era de $166.93 y ellos solo cubrieron 7 días (de Junio 07 a Junio 13) asi qué por cuentas solo se tenia que pagar $38.99 por dicha semana de cobertura. Entonces mi cheque de reembolso tenia que se de $127.94, pero solo me mandaron un cheque de $109.58. Le pregunte a la Sra. Raquel que porque ese monto y que donde quedó los $18 y centavos, según ella que cubrieron unos dias el carro Honda Odyssey 96, y que por eso se hizo la deducción de los $18. Ahora yo me pregunto, Me están cobrando mas de $18 por cubrir 2 dias de póliza de un auto de casi 20 años de antigüedad que solo se maneja al día alrededor de 5 millas??? Sigo diciendo y pensando esta agencia ROBA DESCARADAMENTE a la gente."

"Rachel has always been so helpful anytime I come to the office for billing or claims, etc… I am so impressed with Rachel she continues to help me and my family with our claims, she goes above and beyond for customers. Thank you again, Rachel"

"Worst agency I've ever dealt with. Angelica in billing will hang up on you if you call her out on them constantly over charging. I was in an accident. I have full coverage, with all the bells and whistles. But guess what. I don't have a car rental. What a joke. I asked for it and now I don't have it. I suggest anyone to ask to get transferred from this office to another agency. And do not. I repeat, do not deal with this trash of an office"

"Aileen has been a great help in explaining everything and also a very nice person, thanks so much 🙏"

"Angelica’s is always a big help when it comes to my insurance needs! She is very helpful and is always there when I need!"

"Angelica is very nice, welcoming, and knowledgeable!"

"As intimidating as insurance can be, Angelica has simplified everything for me and my fiancée perfectly, yall are wonderful!"

"Angelica has been working with me ever since I started driving and she's made the whole insurance process a breeze! Thank you so much!! :)"

"Angelica always provides excellent service and is extremely knowledgeable!"

"I thoroughly enjoy having my auto insurance with Emaly Riojas's agency. Ask for Angelica, she delivers, hands down, the best customer service and is alway poised to help. Her knowledge plus her eagerness to help is refreshing in the insurance industry!! I had to leave State Farm (they weren't writing Hyundai's) but I jumped at the opportunity to return! Thanks for all that y'all do!"

"Amazing service with Rachel and Angelica help, happy to be with State Farm!"

"Thank you StateFarm Rachel,Emily,Angelica Your all were so kind. I got the coverage I needed. Excellent Service.. God Bless You All!!! Thank you, Erin Thompson ❤️❤️🙏🙏🙏🇺🇸"

"Natalia was so sweet and helpful. Helped me get in and out in no time !!"

"Natalia was very sweet and helpful"

"Natalia answered my call and was very welcoming. A great team who cares about their clients. Definitely recommend Emily Riojas State Farm!"

"I absolutely love the warm welcome and professionalism from the whole staff. Kristal Cuba is always a pleasure to work with . She is very knowledgeable and very attentive. Emaly you have a Great Tean 👍🏼"

"I talked to Rachel and was quick to answer any questions and resolve a situation very professional"

"Crystal is the best, very helpful and willing wanting to help out. Thanks so much"

"Every time I have spoken to Rachel at State Farm Insurance, I have always had a wonderful experience. Rachel is a true professional with a strong knowledge of the insurance industry. But it doesn't end there; she also adds a personable, warm touch to the conversation. I love speaking to her because I know she cares and answers all my questions to the utmost of her ability and treats me with genuine respect."

"Luisa Almeida was incredibly helpful in assisting me with my car insurance needs. She was knowledgeable, friendly, and made the process so easy. She took the time to answer all my questions and made sure I understood everything. Her exceptional customer service and expertise made a huge difference. Highly recommend Luisa and her team! Thanks again Luisa"

"Luisa was a great help with all my insurance needs. Thank you."

"I have been a State Farm customer for decades and by far Kristal has been the most helpful and best customer service agent I've dealt with. I highly recommend dealing with her."

"Luisa Almeida your the best. It's been one year and she is still the best and I got a great deal. I think she is my sister. Love alway..."

"Best rates and best service hands down , everyone there has always been helpful , especially Rachel she has always gone above and beyond to make sure my needs were met ."

"I came in to see Luisa Almeida. She's very informative, professional and friendly and she helped me get affordable auto insurance. She informed me of all the discounts and many other insurances that they offer. I'm very pleased with the coverage I have now."